As its global operations continue to grow, Inovance Technology has been relentlessly optimizing and enhancing its overseas service network. Since 2020, Inovance’s service network in Vietnam has made remarkable progress. With a comprehensive service system and state-of-the-art facilities, Inovance has further solidified its position in Southeast Asia, attracting an increasing number of Vietnamese enterprises as well as foreign-invested companies operating in Vietnam.
01自建服務(wù)中心 擴大本地團隊
Building In-House Service Centers and Expanding the Local Team
2024年11月20日，匯川第一個海外自建機器人維修服務(wù)網(wǎng)點在越南北寧正式揭幕。北寧服務(wù)部的建成將極大提升紅河三角洲及其北部現(xiàn)場的服務(wù)時效，并通過自建能力的拓展，為手機3C客戶及機器人產(chǎn)品用戶提供更高質(zhì)量服務(wù)。
On November 20, 2024, Inovance launched its very first overseas self-built robot maintenance service center in Bac Ninh, Vietnam. The establishment of the Bac Ninh service department will significantly enhance service responsiveness in the Red River Delta and its northern regions, and by expanding its in-house capabilities, it will deliver superior services to 3C mobile device clients and robotics product users.
為了更好的滿足越南區(qū)域的客戶需求，越南匯川也在不斷完善本地服務(wù)的搭建。截止24年末，越南匯川已有20人的本地團隊規(guī)模，覆蓋行銷、拓展、服務(wù)的全流程支持。
To better serve the needs of its Vietnamese clientele, Inovance Vietnam has been continuously strengthening its local service. By the end of 2024, the local team has grown to 20 members, covering the full spectrum of marketing, business development, and service support.
02善用外部資源 延展服務(wù)網(wǎng)絡(luò)
Leveraging External Resources to Expand the Service Network
為了增強服務(wù)的本地化能力，匯川與越南的合作伙伴攜手，共同打造了技術(shù)支持與維修網(wǎng)絡(luò)。與FNZN、SK、YH等本地企業(yè)的戰(zhàn)略合作，實現(xiàn)了越南服務(wù)網(wǎng)絡(luò)南北均布的格局，能力覆蓋機器人、變頻器、伺服、紡織、空壓機、電梯等產(chǎn)品的故障處理和調(diào)試，進一步提升了匯川在越南的服務(wù)響應(yīng)速度和技術(shù)處理能力。
To boost the localization of its services, Inovance has partnered with local stakeholders in Vietnam to jointly establish a technical support and maintenance network. Strategic collaborations with local companies such as FNZN, SK, and YH have enabled the creation of a nationwide service network that spans both the north and south of Vietnam. This network is equipped to handle troubleshooting and commissioning for products including robots, frequency converters, servo drives, textiles, air compressors, and elevators—further enhancing Inovance’s service response speed and technical capabilities in the region.
03優(yōu)化備件管理 提升服務(wù)時效
Optimizing Spare Parts Management to Enhance Service Efficiency
為了滿足越南市場對常用產(chǎn)品備件的響應(yīng)時效，匯川也在不斷致力于豐富和完善備件網(wǎng)絡(luò)。通過優(yōu)化系統(tǒng)管理提升備件的準(zhǔn)確性，本土發(fā)貨縮短物流時間等手段，在湄公河和紅河三角洲區(qū)域，匯川已實現(xiàn)了24小時備件調(diào)配的能力。這一優(yōu)勢保障了匯川能夠快速響應(yīng)客戶需求，及時提供關(guān)鍵備件。
In response to the Vietnamese market’s demand for rapid spare parts delivery for frequently used products, Inovance has been continuously working to enrich and perfect its spare parts network. By optimizing system management to improve spare parts accuracy and utilizing local shipments to shorten logistics times, Inovance has achieved the capability to allocate spare parts within 24 hours across the Mekong and Red River Delta regions. This strategic advantage ensures that customer needs are met swiftly, with critical spare parts delivered in a timely fashion.
匯川的成功不僅僅體現(xiàn)在越南市場的快速拓展，更在于其“Glocalization”（全球本地化）戰(zhàn)略的成功實施。通過建設(shè)本地服務(wù)網(wǎng)絡(luò)、培養(yǎng)本地化技術(shù)團隊，匯川不僅能夠滿足越南本地客戶的需求，還能夠在東南亞地區(qū)為更多的企業(yè)提供高效的工業(yè)自動化解決方案。未來，匯川將繼續(xù)深化與全球合作伙伴的關(guān)系，為客戶提供更加綠色、高效的產(chǎn)品和服務(wù)，推動全球工業(yè)生態(tài)系統(tǒng)的發(fā)展。
Inovance’s success is not solely measured by its rapid expansion in the Vietnamese market—it also lies in the successful execution of its “Glocalization” strategy. By building local service networks and nurturing localized technical teams, Inovance is not only fulfilling the demands of Vietnamese customers but also providing efficient industrial automation solutions to a wider array of enterprises throughout Southeast Asia.Looking ahead, Inovance will continue to deepen its relationships with global partners, delivering greener, more efficient products and services, and driving the development of the global industrial ecosystem.
